Refund Policy

Last updated

The short version

  • Cancel within 3 business days, before any work starts, and your setup payment is refunded in full.
  • Once work starts, setup payments are not refundable. If we can't finish for reasons within our control, you may get a partial or full refund, and we always refund when the law requires it.
  • Monthly plans need 30 days' notice to cancel. Months already paid are not refunded, and your system is handed over to you.

At Riser AI Solutions LLC, we are committed to delivering high-quality AI automation services, including AI voice agents, chatbots, workflow automation, and integrations. Our goal is to ensure you are satisfied with the solutions we provide.

General policy

Due to the nature of custom automation and digital services, all payments are non-refundable once work has begun. This is because our services involve significant time, expertise, and resource allocation from the start of the project.

Exceptions

  • If you cancel within 3 business days of purchase and no work has started, we refund your setup payment in full.
  • If Riser AI Solutions is unable to complete the agreed project due to circumstances within our control, we may offer a partial or full refund.
  • If a refund is required by applicable law, we will provide it.

Non-refundable items

The following are not eligible for refunds:

  • Completed or partially completed services
  • Monthly plan payments already made
  • Third-party software, licensing fees, or tools purchased on your behalf

Revisions and support

If you are not satisfied with the deliverable, we will work with you to make reasonable revisions in line with the agreed scope.

Cancelling a plan

Monthly plans are month to month. To cancel, give us 30 days’ notice. Your plan is billed as usual through the notice period, and payments already made are not refunded. When your plan ends, we hand your system over to you instead of switching it off, as described in our Terms and Conditions.

How to request a refund

To request a refund under the exceptions above, contact us with your order details:

We will review your request and respond within 5 business days.

Commitment to fairness

We value our client relationships and aim to resolve all concerns in a fair and professional manner. Even when refunds are not possible, we will work with you to find a solution that meets your needs.